Help (FAQ)
The webcam is on, but the application does not work
This can happen if the webcam is being used by another application or browser tab. This is especially true for smartphones. Simply close other browser tabs and applications that are using the device's camera, and then refresh the page.
The application is not working, what should I do?
First, try clearing your browser's cache and cookies, and turning off any ad blockers. Also, make sure your browser allows the use of webcam and microphone.
At this time, some browsers such as Internet Explorer, Microsoft Edge, and other legacy browsers that do not support modern technology may experience problems.
On Windows XP, you may experience problems with any browser. To ensure that everything works properly, use the latest version of Google Chrome and modern operating systems.
If you find bugs and errors in the application, please inform the administrator of this site. Attach screenshots and describe in detail under what circumstances the error occurs. We are constantly improving the application and try to fix problems in the shortest possible time.
How does the chat work?
Chat works like roulette. You will be connected to a random person from the queue. You can choose the gender of your chat partner and the communication channel. If you don't like the person you are chatting with, you can move on. In most cases, you won't see the previous person again.
How do I pay for Premium?
You can pay with any VISA, Mastercard and Maestro cards. Please note that after entering your card details, you may be redirected to another payment aggregator and you will need to enter your card details again.
How do I delete a card?
To remove a card, click on "Premium" and go to the window with a selection of purchase options. Then click on the arrow next to the card details and click on the cross next to the details to delete the card.
How do I cancel my subscription?
Please note that if you cancel your subscription, your bonus minutes will stop accruing. To cancel your subscription, login to your account using your browser. Once there, click on your avatar and the gear icon at the bottom of the page.
Under the "Personal Details" section, click on the three-dot icon and you'll see the option to cancel your subscription. Deleting a card or account will also result in cancellation.
Payments, Moderation, and Verification
All questions regarding payments, refunds, moderation and verification are handled by the Support Team. To submit a complaint, please follow the steps below:
- Login to the application (or register if you haven't already).
- Go to the "Messages" section.
- Select the "Support" user.
- Select the appropriate section and post a message.
In the "General questions" section you can ask any question related to the work of the application.
Why are minutes charged separately?
Minutes are a separate paid service of the service. With each purchase you get a certain number of minutes, which is specified in the description. If you use up all your bonus minutes, you can purchase an additional package of minutes and continue communicating. In order to communicate via video chat, you must have both Premium and Minutes in your balance.
How do I get a bonus?
Sometimes the system randomly awards bonuses for your video chat activity. The more time you spend chatting, the more likely you are to receive gift minutes.
Bonuses are also awarded when you purchase a Premium, 60-minute or 360-minute package. Note that the bonus minutes are already included in the minute packages and Premium.
If there are additional opportunities to earn bonus minutes, you will see a notification in your account.
Bonuses included in minute packages
The larger minute packages, the 60 and 360 minute packages, include bonus minutes, so it is more profitable to purchase them. For example, if you purchase a 360-minute package, you should receive 200 minutes at the standard price of one minute. Since this is a large package, we give you an additional 160 minutes as a bonus. In total, you will receive 360 minutes.
Are the girls in the VIP chat room real?
All girls are 100% real, whether you have Premium or not. Moreover, they all go through passport and photo verification. They are happy to communicate with anyone, because they are interested in communicating with you.
If you come across a girl who you think is a recording, please report it immediately. For example, you can file a complaint using the appropriate button.
How many girls are there in the chat room?
In the VIP chat room the number of girls online at the same time is on average 5-7 thousand. Despite the restrictions, there are always live girls chatting for free.
According to statistics, women visit dating sites less often than men. In this regard, regular users have small functional limitations, namely
- You cannot write to chat models.
- After every 10 people, the search pauses for 5 minutes, after which you can continue chatting.
- You can’t add a user to your friends, even from your conversation history.
- You can’t read private messages.
Why do I need to register?
Registration is not required, but without it, some features will be limited. For example, you will not be able to read private messages, stay in a room for long periods of time, add friends, receive gifts, or receive likes.
For more convenience, you can complete a quick registration by authorizing through any social network. All your data, including your avatar, will be imported automatically.
How do I delete my account?
Click on your avatar, then click on the gear icon at the bottom of the page. Under "Personal Details" click on the three-dot icon and select the option to delete your account. You will then be emailed a code to confirm the deletion. If you log into your account within six months of initiating the deletion, your account will be restored.